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SPEAKLONGER SUPPORT - Help/FAQs Dial Around Prepaid Long Distance

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FAQ Managing My Online Account

support Managing My Online Account

FAQ SupportHow do I view my call history?

To view your call history:

  1. Log into your account with your phone number and password.
  2. Click "View Bill."
  3. Click the "Call Details" tab.

Here you can see all Call Detail Records (CDR) for your service for the last two months. If you need to keep CDRs for longer periods, please copy and save the records regularly.

FAQ SupportHow do I update my account information?

To update your account information:

  1. Log into your account with your email and password.
  2. Click the "Account Settings" tab at the top of the screen.
  3. Click the "Personal" tab.
  4. Make any necessary changes,
  5. Click the "Modify" button when finished.

FAQ SupportHow do I add phone number for PIN-less dialing?

To add phone numbers to you SpeakLonger.com long distance calling account, you must do it through our online interface. PIN-less dialing allows you to dial the access number, followed by your destination number. Skipping right over entering your PIN. PIN-less dialing reduces dialing time and error.

To add more numbers:

  1. Log into your account.
  2. Click "Account Settings."
  3. Make appropriate changes to phone numbers on your PIN-less dialing list.
  4. Click the "Save" button.

Please note that this service does not work from phones that have caller ID blocked.

FAQ SupportHow do I manage the Speed Dial feature?

There are two Speed Dial features offered by SpeakLonger.com: There is a traditional Speed Dial and Direct Speed Dial.

Traditional Speed Dial Feature allows to store most commonly dialed numbers and then use short Speed Dial codes assigned to these numbers: 01#, 02#, 03# etc.

Direct Speed Dial is the simplest and shortest way of dialing from any U.S. phone, especially from your cell phone. It is a revolutionary way of calling that simplifies everything.
For each phone number you need to call, we will provide you with a unique U.S. and Toll Free Direct Speed Dial number. Instead of dialing an access number as you normally would to call to your party, you just dial either of these unique Direct Speed Dial numbers that will connect you to your party with no additional dialing. This means that you can enter this Direct Speed Dial number into your phone address book and call directly from the address book of your phone. If you are calling from a phone with unlimited long distance service, like your mobile phone for example, you can dial the regular U.S. Direct Speed Dial number.
If you are calling from a phone that does not offer free long distance calls in the U.S., then you can use the Toll Free Direct Speed Dial number (dialing the Toll Free number will add 1.5c per minute to the calling rate). This feature is the most useful for calling international numbers, although it can also be used for U.S. domestic calling.
This feature is especially important for mobile phone users. Now, you can program your international contact numbers in the phone book of your mobile phone and make calls simply by selecting the name in the address book of your phone.

FAQ SupportIs there any additional cost for using Direct Speed Dial of Speaklonger?

There is absolutely no additional cost of using Direct Speed Dial. For each international destination number you need to call to, we issue two unique numbers in USA. One is a local number and the other one is a Toll Free number. You can use either of these two numbers. Dialing a Toll Free Speed Dial number will cost you the same rate as a Toll Free access number of Peanuts. The local number will bill you the same rate as if you use the local access number of Peanuts.
If you have unlimited Long Distance services on your phone, like most mobile phones in the US and now many land-line services, then you should use the Direct Speed Dial Saver number -- a local US number. However, if calling within the US costs you extra, then you should use the Direct Speed Dial Toll Free number.

FAQ SupportWhat Is So Special About This Direct Speed Dial Feature?

Direct Speed Dial Feature of Speaklonger enables you to call directly from the phone book of your mobile or other phone. Instead of dialing an access number, PIN, Destination Number ( total up to 35 digits) all you need to dial with Direct Speed Dial is a simple US 10 digit number. That is it. Once you dial the number, you will get connected to the party after the number of minutes is announced.

This means no more fumbling with the phone buttons, no more mis-dialing and you will not receive a horrific bill from your mobile carrier for accidentally making direct call to international party, while dialing. This happens quite often, when we accidentally press the Talk button more than once during the classic calling card dial. Direct Speed Dial does not involve any international number dialing, so you can't mis-dial and then get a bill for $3000 from your LD or Mobile carrier.

FAQ SupportWhat Are Suggested Uses for Direct Speed Dial

From the phone book of any phone - most importantly from a mobile phone. This provides the convenience of one-touch dial and this feature makes sure that you will not get a bill from your mobile or long distance carrier for accidentally dialing an international number as you will just be dialing a US or Toll Free phone number. Just enter the name and the corresponding Direct Speed Dial Number into your phone book and the next time you need to call just select the name and be instantly connected to your party without any additional dialing, PIN numbers, etc.

Use it as a 'follow me' number. Let's say you travel and want certain people to always to be able to reach you. All you need to do is enter your current phone number into the speed dial table and provide the Direct Speed Dial number to your callers. Note: your callers' phone numbers must be registered in your Speaklonger account. Any time your phone number changes, just log in to your Speaklonger account and change your phone number in the Speed Dial table. Your callers will always be calling the same Direct Speed Dial number you gave them and the calls will always be forwarded to you no matter where you are.

Limit employees or relatives to only be able to call certain numbers. You want an employee or relative to be able to call to a particular person or business, however you do not want them to be able to call anybody using your Peanuts Prepaid account. This is now very easy with Direct Speed Dial.

Register the phone number(s) in your Speaklonger account from which calls are going to be made from (e.g. your employee's office number or your uncle's home phone number)

Enter the Destination number into the Speed Dial table and click 'Save'

Provide your employee or relative with the Direct Speed Dial number - Toll Free or Saver.

You need to help your elderly parents make dialing simpler. Our experience shows that older folks frequently (one out of every two times) misdial international calls when using Peanuts Prepaid. Provide them with the list of Direct Speed Dial numbers and they will no longer need to dial 30 digits to make a call, but instead just one simple U.S. or Toll Free number.

FAQ SupportHow Many Direct Speed Dial Numbers Can I recieve?

At this time you can set up as many as 10 Direct Speed Dial numbers. This means that you can program up to 10 international and domestic phone numbers you are calling most and for each of these 10 we will issue you a unique US number that you will need to dial instead to get connected.

FAQ SupportWill I Be Able to Use the Direct Speed Dial When Calling from Phone not registered in Speaklonger?

No. To use Direct Speed Dial feature the phone you are making calls must be registered in your account for PIN-less dialing. You can have as many numbers registered on the same account as you wish. All phones registered on the Speaklonger account for PIN-less dialing will share the same Direct Speed Dial numbers. So, you can call you Mom from your mobile or from your land-line dialing the same Direct Speed Dial number.

FAQ SupportDoes Direct Speed Dial Work From Canada

Yes, Direct Speed Dial can be used from Canada. Direct Speed Dial Toll Free numbers are working from Canada and will be billed at the same rate as when used from USA as you would need to dial US number to get connected

FAQ SupportWhen I went to update my credit card information, I was billed twice.

When changing or updating credit card information for Auto Account Recharge, it is important to make sure you enter information on the "Account Settings" screen rather then at the main page for SpeakLonger.com ("Recharge Account" page). When credit card information is entered into the main page it will make an instant recharge for your account.

Entering new credit card information at this screen will not update your credit card information. Rather it will recharge your account. Any information entered at this screen is not stored into our system.

To update your credit card information:

  1. Log into your account with your phone number and password.
  2. Click the "Account Settings" tab.
  3. Click the "Recharge" tab.
  4. Enter new credit card information at the bottom.
  5. Click the "Save" button.

FAQ SupportHow do I recharge my SpeakLonger.com account?

To recharge your account:

  1. Log into your account
  2. You will automatically be brought to the "Recharge Account Page." If not, click the "Recharge Account" tab at the top of the screen. Fill out the required information and follow instructions.
  3. Click the "Submit Information" button when finished.

Minimum account recharge is $15. Recharges can be made in $5 increments above $15.

Please be aware the recharge has not been processed until you see the thank you screen. Please make sure you follow all steps, and when you see the thank you screen you my close your browser window.

Don't forget that Speak Longer also offers an Auto Account Recharge option. Ensure that your balance never runs out and always maintains the minimum you select of either $5, $10, or $20.

FAQ SupportI would like to change/update my credit card information for Auto Account Recharge.

Auto Account Recharge is a great way to ensure your balance never depletes. This feature allows you to select a minimum account balance of either $5, $10 or $15 before your SpeakLonger.com account automatically recharges.

Auto recharges can be done in $5 increments starting at $15.

In order for Auto Account Recharge to continue to replenish your account, your credit card information must be up to date.

To update your credit card information:

  1. Log into your account with your email and password.
  2. Click the "Account Settings" tab at the top.
  3. Click the "Recharge" tab.
  4. Enter new credit card information at the bottom.
  5. Click the "Save" button.

FAQ SupportHow do I print a copy of my sales receipt?

Sales receipts are available to you for this and all previous purchases.

To print your sales receipt:

  1. Log into your account with your email and password.
  2. Click "View Bill."
  3. When your purchase history is displayed click "print sales receipt" for the transaction you would like a receipt.

Sales receipt will open in a separate window and trigger the print menu automatically.

FAQ SupportHow do I turn on and off the balance announcement?

To turn on or off your balance and minute announcement:

  1. Log into your account with your phone number and password.
  2. Click "Account Settings"
  3. Click Balance announcement: "Turn Off."

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