SPEAKLONGER SUPPORT - Help/FAQs Dial Around Prepaid Long Distance
Ordering Speak Longer
Managing My Online Account
Ordering Speak Longer
How soon will I be able to use my SpeakLonger.com account?
SpeakLonger.com operates in real-time. Recharges to your account are available instantly after placing your order.
First time customers must verify their phone number with a SpeakLonger.com customer service representative. Verification is our way of preventing against fraud and will take less then a minute. To expedite your verification process for immediate use of your SpeakLonger.com account, call us after placing your order at (800) 891 - 7874.
How do I order SpeakLonger.com calling services?
SpeakLonger.com dial around long distance service is available to anyone.
If you heard about this promotion through our DVD program, please fill out the order form and make sure to include the coupon number found underneath the bar code on your DVD. The valid coupon will set you up with $1 free calling account that is valid for 48 hours, so you can try it. After you tested it and like it, you can log in and recharge your account using your credit card. Alternatively, you can mail us a check or money order. Customers who have found us through our DVD promotion will receive 50 free minutes for every $15 spent.
Customers who found our site through a web search, heard about us from a friend or just stumbled across our site are also eligible for a FREE trial. Fill out the order form and leave the coupon section blank. Failure to enter a coupon number will result in 25 free minutes for every $15 spent.
What is the Loyal Customer Rewards Program?
The Loyal Customer Rewards Program is intended to reward the loyalty of SpeakLonger.com customers.
- Earn 1 point for each dollar you spend recharging your SpeakLonger.com account.
- Once you have received 100 points, you are eligible for a FREE $5 recharge on your next purchase.
- You can receive your free recharge after you have accumulated 100 points. FREE funds must be manually added to your account on your next recharge.
- For every $15 spent, receive 25 - 50 FREE US domestic calling minutes. (Customers who entered a DVD promotion code will receive 50 FREE domestic minutes per $15 recharge. All other customers receive 25 FREE domestic minutes per $15 recharge.)
- Your points are shown every time you place an order on the Recharge Account screen. If you have more than 100 points, you will see an option to select a free recharge.
These points have no expiration or additional restrictions. Please contact us with any questions you may have regarding our SpeakLonger.com Loyal Rewards Program.
Will I receive a confirmation e-mail after I sign up?
Yes, the confirmation email contains a toll free access number and instructions on how to use SpeakLonger.com dial around long distance. Using the local access number will save you one cent per minute on your calls. Use the local access number finder, to find an access number in your area.
First time customers will also receive another email with a password and instructions how to use the online account. Please note that you will not receive this e-mail until our customer service has verified your information. Verification will happen within 24 business hours of placing your order. To expedite the verification process call us after placing your order at (800) 891 - 7874.
I am new to SpeakLonger.com, why did I not receive my calling information immediately after signing up?
It is our policy to verify all first time customers. This is done for security reasons as a way of preventing against fraud and for the customer's protection.
After you place your first order, a customer service representative from SpeakLonger.com will call you for verification at the number you provided to us during your sign up. Our SpeakLonger.com customer service representative will ask a couple quick questions for verification. Once the verification process is complete, you will receive a confirmation email with all necessary calling information. We will also provide you with your SpeakLonger.com account log in.
Verification is only done once, after your first purchase from SpeakLonger.com. All recharges made after this will be effective immediately.
Will I receive a receipt with my purchase?
Yes, sales receipts are available to you for this and all previous purchases.
To print your sales receipt:
- Log into your account with your email and password.
- Click "View Bill."
- When your purchase history is displayed click "print sales receipt" for the transaction you would like a receipt.
Sales receipt will open in a separate window and trigger the print menu automatically.
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